The therapist’s published price. There’s no booking fee, no service charge and no surcharge, and you don’t need a subscription to book.Open Therapy’s fees come out of the therapist’s payout. They are never added to your bill. See Fees if you want the detail.
At booking. The money is then held until the session happens.Holding rather than releasing immediately is what makes a refund possible when a session is cancelled inside the notice window — see Cancellations and refunds.
The therapist’s practice name, not Open Therapy. Each therapist is the merchant of record for their own sessions.
Worth noting before you dispute an unfamiliar line with your bank. Check
Invoices and receipts first — every settled session has one, with
the therapist’s name on it.
You’ll get a Payment failed email with the amount, what it was for, the reason your bank gave — insufficient funds, for example — and when we’ll try again.A failed payment means the session isn’t confirmed. Rebook, or fix the card and try again.
You currently pay in full at booking and claim your rebate yourself. Open Therapy issues an itemised receipt for each session with everything a claim needs.Bulk billing and direct NDIS invoicing aren’t available yet. See Rebates and funding.
Group programs are paid either once before the first session or per session on the morning of each, depending on the program. Membership is billed monthly and separately from sessions.See Groups and programs and Membership.
