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You keep the published session price. Card processing is added at checkout. There is no booking fee and no percentage of a one-to-one session. Open Therapy takes no percentage of a one-to-one session. The introduction fee is charged once, the first time a client books with a therapist, and never again for that pair.

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What a client pays

The price shown on the profile, plus card processing — Stripe’s published Australian domestic rate of 1.7% + 30c, quoted so it covers the total charged, not only the session. On a $180 session that is $3.42, so the card is charged $183.42. On a $220 session it is $4.11, so $224.11. There is no booking fee and no service charge on top of that. Therapy is GST-free health care in Australia, so a client’s session invoice carries no GST. See Paying for sessions.

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What a therapist pays

Listing is free — no monthly fee, no seat licence, no minimum. You keep the published session price. The introduction fee (and GST on it) is the only deduction on a one-to-one session, and only the first time that client books with you.
Card processing is quoted at Stripe’s published Australian domestic rate of 1.7% + 30c. The client is charged that estimate; Stripe’s actual cost is read afterwards and any gap is absorbed by Open Therapy. It is not deducted from your payout.

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The introduction fee

Charged the first time a particular client books with a particular therapist, and never again for that pair. A client who sees two therapists generates two introduction fees. Fees are quoted ex-GST, with 10% added on top. Two cases where it isn’t charged at all:

Clients you brought yourself

Anyone who arrives through your own opentherapy.link profile carries no introduction fee. See Your booking link.

Sessions that can't carry it

Capped at whatever the session has left after the GST on our own fee. A free session carries no fees at all.

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A worked example

A psychologist charging $180 for a 50-minute session.
Total deducted from the session: $99.00, or 55.0%.
The rate you actually pay depends on how long clients stay. Figures below are of session fees billed, not of what clients paid including the surcharge:

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Group programs are the one place a percentage applies

Group programs are being rolled out. The commission below is what applies once a program can take enrolments.
A group enrolment carries a flat 15% commission plus GST. There is no introduction fee on a group place, and card processing is not passed through — Open Therapy absorbs Stripe’s cost on group enrolments. One place on a course priced at $240.00: See Running a group program.

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GST

GST is shown as its own line rather than folded into a percentage.
  • The session is GST-free.
  • Open Therapy’s fees are quoted ex-GST with 10% added on top.
  • Card processing is paid by the client. On older settlements, where it was recharged to the therapist, it arrived GST-inclusive and its tax was carved back out for the invoice rather than added again.

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Fee changes never re-price the past

Every settlement stores the rates charged at the time it was made. A rate change applies to new sessions only. The retired platform fee line survives for that reason. It was a percentage of every session, and the rate is now zero. It appears only on statements old enough to have paid one, and is never charged on a new session.

Fees and earnings

Reading your earnings screen and reconciling a settlement.

Invoices and tax

Your monthly tax invoice, and what to give your accountant.