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Crisis support

Open Therapy is not a crisis service and nobody monitors the platform around the clock. If you or someone else is in immediate danger, call 000.
These Australian services are free. Everything below is staffed 24/7 except MensLine, which publishes its own hours. The same list is at opentherapy.app/crisis-support, and a Crisis support link sits in your account menu.
Open Therapy crisis support page headed If you are in danger, call 000, with cards for Emergency services on 000, Lifeline on 13 11 14, Suicide Call Back Service on 1300 659 467 and 13YARN on 13 92 76.

The crisis support page carries the same numbers

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Contacting Open Therapy

A Get help circle sits at the bottom left of most pages. It answers from this help centre — bookings, fees, your account. It is not a therapist and will not advise you on how you’re feeling. Three other ways in all reach the same inbox.

Support form

The main path. Pick a topic and it tells you what to expect.

Phone

1800 318 517, Monday to Friday, 9am – 5pm AEST.

Email

support@opentherapy.app.

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What to expect

You’re emailed a copy of whatever you send.
Include your invoice reference — it looks like OTF-2026-0093 — when you write about a payment.

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Reaching your therapist rather than us

Message them from your workspace, under Messages. Support doesn’t read those threads or answer for your therapist. Replying to a message notification from your own email inbox lands the reply in the thread.

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Things you can sort out yourself

Move a session

Never carries a fee. You need enough notice, and there’s no limit on how often.

Cancel a session

Cancel from your sessions list. The fee, if any, is shown before you confirm.

Find a receipt

Every settled session produces an itemised receipt on your billing page.

Take a free test

Public questionnaires at /tools. Nothing is saved, and it is not a diagnosis.

Change your matches

Edit Match preferences and your next shortlist is rebuilt from them.

Export your journal

Entries as one Markdown file, check-ins as a CSV, from Settings.

Set up payouts

Therapists: connect or repair your Stripe account from Payouts.

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Closing your account

Write in and it’s closed. Cancel any booked sessions first. Closing removes your profile, but not clinical notes your therapist is legally required to keep for seven years, or booking and payment records held for the same period. See Safety and privacy.

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Complaints that go past us

You don’t need to come to us first.

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Not urgent, but you need someone soon

Several therapists hold same-week openings, including evenings and online. You don’t need a mental health treatment plan to book — bring one to a first session with a psychologist for a Medicare rebate. See Find a therapist.