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Booking runs from the panel on a therapist’s profile through a two-step checkout. You need an account, and you can make one inside it.

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Choose your slot

1

Pick a service

Each service has its own duration and price. A Meet and greet — a short, free online conversation — sits at the top when the therapist offers one.
2

Pick how you'll meet

Online, in person, or a home visit, from whichever the therapist offers. Changing this clears your time.
3

Pick where

For in-person work, which clinic. For a home visit, your suburb — or Somewhere else, in which case message them before booking.
4

Pick a date and time

On the hour, grouped into Morning, Afternoon and Evening, in your own timezone with the zone named underneath.
The booking panel listing paid services with the Medicare gap as the figure and the listed price underneath as at booking, a note that your session is confirmed as soon as you pay, Online selected beside In person, a September 2026 calendar with some Fridays selectable, the line Select a date to see Nicholas's open times, and buttons reading Choose a service and Message Nicholas

You work down the panel in order, and only days with times left are selectable

Where a Medicare rebate applies, the panel shows the gap as the figure you will pay, with the listed price underneath as at booking. A Meet and greet is free, online only, and confirmed without a card. The therapist chooses 5, 10 or 15 minutes. See Therapist profiles.

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Checkout

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Step 1 — your details

Optional: your phone number, and What would you like to work on?, which goes to the therapist before the session. A Gift card code field sits here too. A published sliding scale offers the standard fee or reduced bands, each with the household income it’s for. Nothing is checked and no paperwork is asked for.
No account yet? Sign up in this page — name, email, six-digit code — with the card form underneath. See Create an account.

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Step 2 — payment

Your card is charged in full now and held until the session happens. Saved cards appear here. The summary lists the therapist, service, duration, when, how, where, the total, a Change service or time link, and the cancellation terms. The total is the session plus card processing — written as $180.00 session + $3.42 card processing. A gift card or reduced fee names the original price.
Paying holds the hour for 15 minutes. The page counts down: “This time is held for you for 14:59. After that it goes back to whoever wants it.” If the clock runs out, the hour is released and you’ll need another slot.
A gift card covering the whole fee takes you straight to the confirmation.

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Booking rules

Both defaults are the therapist’s to change, along with any gap either side. The calendar pages past the booking window, but those days carry no times. Two people can’t buy the same hour. Lose a slot at checkout and you’re told — “That time was just taken. Choose another slot.” Reloading the payment page returns you to the same payment rather than charging twice.

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Confirmation

The therapist, service, when, how, where and what you paid, with links to your sessions and to what happens next. Your confirmation email carries the video link or the address, and the cancellation terms in writing.
What arrives depends on how you’re meeting:

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When you can’t book

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Booking with a support worker

Support workers are engaged by the hour on a roster. Their page has a request form instead of a checkout — see Therapist profiles.

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Next

Paying for sessions

When you’re charged, what’s on your statement, and refunds.

Cancellations

Moving a session, the windows, and late fees.