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A profile carries everything a therapist wants you to know before you book, in a fixed order.

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The header

Their name, a Shortlist button, the star rating and how many reviews it rests on, pronouns if given, discipline, and where they work — a suburb and city, or “3 locations in Sydney”. Below that, their portrait, video clips and photos of the rooms.
A therapist profile headed Nicholas Carlton, with a 4.9 rating from 4 reviews, pronouns he/him, Clinical Psychologist, Darlinghurst, Sydney, a Shortlist button, and a large portrait

The header carries the rating, pronouns, discipline and where they work

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What’s on the page

About

Their bio in their own words.
Each named service with its duration and price. Selecting one loads it into the booking panel. A Meet and greet — a short, free online call — sits at the top when they offer one.
The modalities they practise in — EMDR, ACT, schema therapy and the rest.
Posts they’ve written about the work, with a link to the rest.
Courses, workshops and ongoing groups. You book a place rather than an hour — see Groups and programs.
Clinics with their standing days, or a service area on a map with the home-visit radius.
The specialties they list.
Experiences this therapist has been through themselves, not only trained in. Their own disclosure, and what matching weights hardest.
Training and caseload beyond their headline focus.
Registering body, registration status, years practising, and qualifications with dates.
Each funding type with a tick or a dash and a line of detail, plus any sliding scale. See Rebates and funding.
Reviews cover the service — booking, admin, premises, manner — and by law can’t discuss treatment or outcomes. See Reviews.
Has lived and Also works with are never merged. Having been through something is not the same as having treated it.

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The booking panel

On the right, following you down the page as a bar once it scrolls out of view. Choose a service, a mode, a location, then a date and time. See Book a session.
The booking panel listing paid services with the Medicare gap as the figure and the listed price underneath as at booking, Online selected beside In person, a September 2026 calendar with some Fridays selectable, the line Select a date to see Nicholas's open times, and buttons reading Choose a service and Message Nicholas

Every service is named with its duration and price

Two trust lines sit under it: Registration checked by Open Therapy, and for online work, Encrypted video link for online sessions. Message Nicholas asks a question without booking. Cancellation terms aren’t on the profile. They’re at checkout, in your confirmation email, and on your session row afterwards. On a phone it becomes a bar pinned to the bottom with the therapist’s name, their lowest price, and Book — the one place the navigation bar gets out of the way.
A therapist profile on a phone, showing the name, rating, pronouns and discipline above a portrait, with a bar fixed to the bottom of the screen reading Book with Nicholas, From \$120, and a Book button

On a phone the booking panel becomes a bar across the bottom of the screen

The panel changes shape with where the therapist is up to:

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Support workers are different

Disability support workers and other shift-based practitioners are engaged by the hour on a roster rather than booked by the appointment. Their panel shows:
  • A weekday hourly rate
  • Each support type with its minimum hours
  • Rate bands for evenings, weekends and public holidays
  • Their usual roster, and the notice they need for a new one
  • Where they travel
The button is Request support, not a checkout. No payment is taken, and they confirm the roster first.
These practitioners bill after each shift rather than at booking, and plan managers are billed direct.
A therapist may hand out a link like opentherapy.link/sarah-chen. It opens the same profile, minus the similar therapists at the bottom.

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Similar therapists

Three alternatives at the bottom of the page, for when someone is right in kind but wrong on price, location or availability.