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Open Therapy pays you through Stripe. You need a connected account before clients can book you. Set it up under Payouts in your workspace.

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You are the merchant of record

Every payment is made on your behalf. Your practice name — not Open Therapy — appears on the client’s card statement, the charge runs in your country, and the transaction is yours. That’s why the account has to be fully verified before you can take a booking, and why the verification is Stripe’s rather than ours.

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Setting up

1

Start onboarding

Select Set up payouts with Stripe. You’ll be handed to Stripe.
2

Provide your details

Your legal entity, ABN, identity documents, and the bank account you want to be paid into.
3

Come back

Stripe returns you to Open Therapy. Your status updates once Stripe has processed it, which is usually immediate but can take longer if documents need review.

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Account states

Clients cannot book you until your account is active. Someone who tries will be told you haven’t finished setting up payments yet, and invited to message you instead — so an incomplete account costs you bookings quietly.

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Changing your bank details

Select Change bank details, which opens your Stripe dashboard. Bank details live with Stripe, not with Open Therapy.

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When you get paid

Two stages, and it helps to keep them separate.
1

Transfer — 24 hours after the session ends

Once you’ve recorded attendance, your share is transferred to your Stripe balance. The 24-hour hold is the post-session equivalent of a cancellation window: the last stretch in which a mistake can be put right while the money is still recoverable.
2

Payout — on Stripe's schedule

Stripe pays your balance to your bank on its normal schedule for your country. Most banks show it within one to two business days.
Transfers are attempted every hour, so a session recorded this afternoon is queued without you doing anything further.
Nothing transfers until you’ve recorded attendance. See Managing sessions.

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Why a transfer might not have happened

All of these must be true before your share moves:
  • The session has been settled
  • Attendance has been recorded, or the session was cancelled
  • 24 hours have passed since the session ended
  • The real card processing fee is known
  • Transfers are enabled on your account and it isn’t frozen
A transfer that fails is retried automatically on the next hourly pass, with Stripe’s own reason recorded against it. The usual causes are a charge not yet available for transfer, or a frozen account.

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Frozen accounts

A payment dispute freezes transfers on your account until a person clears it. See Refunds and disputes.

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Payout emails

You get a Payout sent email when money goes to your bank, showing the period and the amount. That figure is your net earnings. Platform and introduction fees are invoiced separately rather than being netted invisibly, so your income and your costs stay legible at tax time. See Invoices and tax.

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Problems

Write to billing@opentherapy.app with the session date or the payout period. Expect a reply within one business day.