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What comes off a session

You keep the published session price, less the following. There is no platform fee. It was a percentage of every session and the rate is now zero. It appears only on statements settled while it applied. Card processing is added at checkout, so the client pays it and you keep the published fee. The full table of introduction fees by discipline is on Fees, the canonical page.
The session itself is GST-free health care. GST applies to Open Therapy’s fee to you, a taxable supply — claimable if you’re registered. On older settlements that recharged card processing to you, that line arrived GST-inclusive, so its tax was carved back out rather than added again.

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The shape of it

Card processing is quoted to the client at Stripe’s published Australian domestic rate — 1.7% plus 30c — covering the whole charge: $180 quotes at $3.42 (client pays $183.42) and $220 at $4.11 (client pays $224.11). That amount is not taken from you.
A psychologist, $90 introduction fee.$99.00 deducted, or 55.0% — all of it the one-off.

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What that averages to

The introduction fee is charged once, so your effective rate falls with every session the same client books. Six $180 sessions with one new client, at the psychologist’s $90:
  • Session fees billed: 6 × $180.00 = $1,080.00
  • First session deductions: $90.00 + $9.00 = $99.00
  • The other five: nothing
  • Total deducted: $99.00
  • You receive: $981.00
$99.00 of $1,080.00 is 9.2% across those six sessions. Over twelve sessions it’s still $99.00 of $2,160.00, or 4.6%. There is no single blended figure. Two things move it in your favour:

Use your own booking link

A client who arrives through it carries no introduction fee, ever. You keep the published price from the first session.

Price your first session properly

The introduction fee lands on the first session and nowhere else.

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Group programs

Group programs are being rolled out. The commission below is what applies once a program can take enrolments.
A group enrolment is charged a flat 15% commission plus GST on the commission, and nothing else. No introduction fee, and no card processing passed through. A $400.00 enrolment: $66.00 deducted, or 16.5%, whichever card the client used. See Groups.

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The clamp

A payout can never go negative. An introduction fee larger than the session it lands on is reduced to what the session can carry after GST. You earn next to nothing on that session rather than owing us the difference. Take a psychologist’s $90 introduction fee against a $90.00 session — a first appointment cancelled late on Standard, where the $90.00 cancellation fee becomes the gross:
  • Room for our fees, ex-GST: $90.00 ÷ 1.1 = $81.81
  • The introduction fee is charged at $81.81 rather than $90.00
  • GST on it: $8.18
  • You receive: $90.00 − $81.81 − $8.18 = $0.01
A cent, not a debt. The $8.19 of introduction fee that didn’t fit is not carried forward.

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Your earnings screen

Earnings in your workspace. Every line is read from what was settled on the day.
The Earnings screen with a twelve-month net earnings chart, a This month panel reading Billed, Platform fees and GST on platform fees leaving Yours, tabs for Sessions, Invoices, Payments and Platform fees, and a sessions table where billed and yours match on returning sessions

This month is billed, then platform fees and GST, then yours — card processing only appears if an older settlement still carried it

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Earnings by month

Twelve months of net earnings, oldest first, with the current month flagged. Months with no work show as empty. A session counts in the month it settled, not the month it happened.

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This month

A retired platform fee only appears on a period old enough to have paid one. Card processing only appears if an older settlement still deducted it. Neither is printed as a $0.00 row forever.

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Sessions

One line per session — “each fee as it was charged on the day” — with Billed, Introduction, GST and Yours. Platform and Card columns appear only when a row in the period actually carried that fee. A fee that wasn’t charged shows an em dash rather than a zero. Tabs on the same screen: Sessions, Invoices, Payments, and Platform fees for the monthly invoices Open Therapy raises to you.

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Payouts

Each payout with its amount, period and date, badged Paid or Processing. Empty until a settled session has transferred. Bank payouts also appear on Payouts.

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Our invoices to you

Under the Platform fees tab: your monthly fee invoices, with the total, the period and the GST inside it. They’re issued Paid. See Invoices and tax.

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Not closed yet

This panel appears only when it has something in it: sessions you haven’t recorded attendance for. A session closes on its own a day after it ends; a no-show has to be recorded before then. See Managing sessions. If your payout setup isn’t finished, a banner sits above the numbers: clients can’t check out at all.

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Fee changes never re-price the past

Every settlement stores the rates that applied when it was made, and the invoice recomputes its lines from those frozen rows. A change applies to new sessions only.

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Reconciling

1

Start from the payout

A payout is the sum of the settlements transferred in that period, already net of everything.
2

Match it against the sessions table

Each line’s Yours column is what went into a payout, in the month it settled.
3

Take your expenses from the invoice, not the payout

The fee invoice states the fees ex-GST with the GST separated. See Invoices and tax.
Don’t reconstruct your fees by subtracting net from gross. That total mixes a deductible expense and a GST credit.
Open Therapy can’t advise you on tax. Your accountant can, and the fee invoice is the document to hand them.