The four presets
What each is for:
Flexible — half a day's notice and no fee
Flexible — half a day's notice and no fee
Suits short-notice and first-time bookings. Worth considering for initial consultations
specifically: someone who’s never met you is the most likely to get cold feet, and a fee at that
moment costs you the client rather than the hour.
Standard — a day's notice, then half the fee
Standard — a day's notice, then half the fee
What most therapists here use, and the default.
Firm — two days' notice, then half the fee
Firm — two days' notice, then half the fee
For a diary that’s hard to refill.
Strict — two days' notice, then the full fee
Strict — two days' notice, then the full fee
The strictest we’ll enforce.
Choose one before you take bookings
Changing your policy applies to new bookings. A session already booked keeps the terms it was booked under, which is what makes them enforceable.Two rules that aren’t yours
You never charge for your own cancellation
If you cancel, the client is refunded in full regardless of notice. Not a setting, and deliberately
not one.
Cancelling after the start time is a no-show
A client who cancels once the session was due to begin pays the no-show rate, not the late rate.
Otherwise the no-show fee is avoidable by anyone who remembers to press the button on their way
past.
What the client sees
The policy is generated from the terms actually in force, so the wording on your profile, at checkout, in the confirmation email and in the cancellation dialog is the policy being enforced rather than a description of it. On Standard, a client reads:
And in one line on your profile: “Free cancellation up to 24 hours before. Inside that, 50% of the fee.”
Before confirming, the client sees the exact amount on the confirm button — for example, Cancel and pay $105.00 — so the charge can’t be dismissed by reflex.