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Matching asks a short set of questions, then ranks every therapist who fits and puts the reason on each card. Nothing is booked and nobody is told you looked. Start at Match me in the header; you don’t need an account.

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The questions

Only the first two are required. Signed out, two more screens sit after those — when you’d like to start, and where to send the list — then the rest.
The matching questionnaire asking Who is the therapy for?, with selectable rows for Individual, Couple, Teen, Child and Someone I care for, each with a short description and a photograph

The first question, with your progress marked above the card

1. Who is the therapy for?

One choice: Individual, Couple, Teen (12 to 17), Child (under 12), or Someone I care for.
As many as fit. This decides which kind of therapist we look at first. Anxiety, low mood, trauma, focus and ADHD, burnout, relationships, grief, a big life change, parenting, eating and body image, assessment and diagnosis, daily living and NDIS, speech and language, or Not sure yet.
Signed out only, and skippable. As soon as I can, In the next few weeks, In a month or two, or Just looking for now. Nothing here holds you to a date — it tells us how quickly to follow up. Signed in, this screen is skipped.
Signed out only, and optional. Your matches, so they’re waiting if you don’t finish now. Continue works with the field empty. The note under the field reads “No account needed. We’ll only send your matches, and you can opt out anytime.” Signed in, this screen is skipped — your address is already on file.
Eight themes: culture and belonging; family; identity, gender and sexuality; neurodivergence, disability and health; faith and community; work, money and study; parenting, fertility and caring; loss, harm and survival. None of these skips it.
Only appears if you named a theme, and only shows experiences from the themes you picked. These are weighted hardest.
What you’d like in a person (has lived some of this too, gets my culture without a tutorial, LGBTQIA+ affirming, neurodiversity-affirming, slow and trauma-informed, direct and practical, warm and unstructured), their gender, and your preferred language.
How you’d like to meet (online, in person, home visit), roughly where you are, and how you’ll pay (Medicare with a GP mental health plan, NDIS, private health extras, or paying yourself). Only therapists you can see, afford and get to.
Signed in on your first run, three skippable screens come first: a photo, a bit about you, and your health and context. You’re asked once.

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How the ranking works

Ask for someone who has lived some of this too or gets my culture without a tutorial, and each shared lived experience is worth two more points again. Ties break on rating, and anyone scoring nothing is dropped. Gender and funding are scored rather than filtered on, so a therapist who hasn’t answered still appears — the directory’s filters are the strict version.

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Working through your matches

Matches arrive five at a time, most-likely first. Show more matches brings the next five. Each card carries up to two reasons — Has lived this, Works with, Speaks or Treats — with the experiences named as chips, falling back to Specialises in. The top card is flagged Closest fit. Shortlist flips to Shortlisted, puts See times beside View profile, and counts in the corner. Nothing turns someone down; scroll past them.

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Your shortlist

Your shortlist is at /workspace/shortlist, or /shortlist signed out, and from Shortlist in your workspace sidebar. Nobody on it has been contacted.
The Your shortlist page in the workspace reading Nothing shortlisted yet, with See your matches and Browse the directory buttons, and Shortlist highlighted under Finding care in the sidebar

An empty shortlist points you back to your matches or the directory

Shortlisting signed out keeps the list in that browser, and Keep these moves it onto a new account. See Create an account.

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Changing your answers

Select Change what you’re looking for under your matches, or Match preferences in your workspace, where every question sits on one page. Matches rank fresh each time, so a change applies immediately, and your shortlist isn’t touched.

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If nothing matches

Widen the search offers the full directory with your answers carried across as filters, or a way back to loosen a couple of answers.
Five care types can be booked today — Psychology, Counselling, Social Workers, Mental Health Support Workers, and Art & Music Therapy. Some concerns point at care types that aren’t open yet, such as eating and body image (Dietetics) or speech and language (Speech pathology). Those pages offer a waitlist rather than a directory result. See Care types.

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What you get by email

Finishing the questions triggers a Your matches are ready email carrying the reasons the cards show. Stop part-way and you get one reminder that your answers are still there. Neither email tells any therapist anything.

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Next

Read a profile

What’s on a therapist’s page.

Browse instead

Filter the directory yourself.