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Everything booked, attended and cancelled sits under Sessions in your workspace, at /workspace/sessions.

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The three tabs

Each tab carries a count, and the page names your timezone — Times in AEST. A row shows the service, session mode, duration, day and time, and a status. Inside a repeating booking it says which one — 2 of 6, weekly.
The Sessions page on the Upcoming tab, with counts beside Upcoming, Past and Cancelled, a Times in AEST note, and rows listing the service, therapist, duration, day and time with a Confirmed status and Room, Move and Cancel

Each upcoming row carries its status, Room once a video link exists, and Move and Cancel where they're still open

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Your therapist’s terms, on the row

Hover or tap the dotted underline on their name for their cancellation terms, headed Cancelling with that therapist. See Cancellations and refunds.

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Moving a session

Rescheduling is live, and it’s free. Nothing is charged again.
Select Move. The dialog lists your therapist’s open hours for the next six weeks, grouped by day. Pick one, add a reason if you want, and select Move the session. You can only land on an hour your therapist publishes, and not the one you’re in. If nothing is open, the dialog suggests you message them.
Moving needs at least as much notice as cancelling for free. Inside that window, the dialog says so and cancelling stays available. See how the notice is worked out.
Your therapist is emailed the new time and the old hour goes back into their diary.

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Cancelling

Select Cancel on the row. The cost is worked out before you confirm — see Cancellations and refunds.

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Joining an online session

Room sits on the row once a video link exists. It becomes Join ten minutes before the start and stays until the session ends. Same link every time, and the one in your confirmation email works too. Inside: microphone, camera, screen share, raise your hand, and two side panels — Chat and Notes.
Sessions aren’t recorded. Recording isn’t switched on for Open Therapy rooms at all.
If the room won’t open, it tells you why: too early, in person rather than online, cancelled, not yet confirmed, or finished. The room closes an hour after the session’s end time.

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Your calendar

Calendar, at /workspace/calendar, is the same information by day, and covers Sessions, Entries from your journal, Check-ins, and Listens from the library. Desktop gets a month grid with the day’s agenda beside it, a legend counting each kind, and arrows to page through months. On a phone the months scroll.
The Calendar page for September 2026 with a legend counting sessions, entries, check-ins and listens, a month grid with small labels on the days that have something on them, and the selected day's agenda on the right

The legend counts the month, and selecting a day opens its agenda on the right

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Sessions you don’t recognise

Your card statement shows the therapist’s practice name, not Open Therapy, because they’re the merchant of record. Check Invoices and receipts before disputing a line with your bank.

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Exporting

Settings has an export of your whole record, sessions included. See Your account.