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You get two documents for a session. A receipt proves you paid. An invoice is what you claim with.

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The difference

A late cancellation produces no invoice. The refund is recorded on the receipt instead.

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Where they are

Open Billing in your workspace, at /workspace/billing. Invoices come first, each line showing the service, the date, the therapist, the reference, the amount, and what you should get back where a rebate is recorded. Payments below lists your receipts, net of anything refunded. Selecting either opens the full document, with Print or save as PDF.
The Invoices list on the Billing page, with rows for individual therapy sessions showing the date, the therapist's name and a reference such as OT-2026-9117, the amount charged on the right and a smaller claimable amount beneath it.

Each invoice line carries the date, the therapist, the reference and what you should get back

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What’s on them

No rebate amount is printed on the invoice. What Medicare gives back depends on your plan and your claim, neither of which we hold.

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Statuses

Due, Processing, Paid, Void or Refunded.
A partly refunded session — a late cancellation, for example — shows both numbers: what was paid, and what was returned.

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Using an invoice for a claim

The invoice carries what Medicare, a private health fund or an NDIS plan manager needs: the practitioner, the service, the date and the amount you paid. See Rebates and funding.
Save the PDF at the time rather than at tax time.

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Why the therapist’s name is on it

Each therapist is the merchant of record for their own sessions, which is why their practice name — not Open Therapy — appears on your card statement. Open Therapy’s fees are invoiced separately to the therapist and never appear on anything you’re issued. See Fees.

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Something’s missing

An invoice appears once the session is marked as held. If a session you attended has none after a couple of days, write to billing@opentherapy.app with the date and the therapist’s name.