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You don’t need an account to search, read profiles or shortlist. You do need one to book, message or write anything down.

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Sign up

The Open Therapy signup page headed Who's this for?, offering I'm looking for therapy or I'm a therapist, with a Log in link underneath and a panel of photographs alongside

The first step of signup, choosing who the account is for

1

Choose who the account is for

Under Who’s this for?, pick I’m looking for therapy. You can add the therapist role later.
2

Enter your name and email

First name, last name and email. Google and Apple sign-in, where available, skip the next step.
3

Confirm your email

We email a six-digit code, which expires in 30 minutes and works once. Enter it and select Confirm email.
4

Pick a password

At least 8 characters, then Create account.
No code after a minute? Select Send a new code and check spam. The subject line is the code itself — “123456 is your Open Therapy code”.
You land on the matching questionnaire, or back in your booking if you were part-way through one.

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Signing up during a booking

You can make an account inside checkout: name, email and the six-digit code, with the card form underneath — see Book a session. It skips the password; set one from your confirmation screen or Settings.
Once you reach payment, the hour is held for 15 minutes while you finish. See Book a session.

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Sign in

Tick Keep me signed in to stay signed in.
The Open Therapy login page with email and password fields, a tick box to keep you signed in, a Forgot password link, a Sign in button, a Use a code instead link, and a Create an account link at the bottom

Both ways in sit on the login page, one under the other

Select Forgot password for a reset link, also valid for 30 minutes.

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If you shortlisted things before signing up

Anything you did signed out is kept in your browser and moves onto your account when you sign in:
  • Therapists you shortlisted
  • Your answers to the matching questions
  • Journal entries written in that browser

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Account emails

Each ends with a line telling you what to do if it wasn’t you.

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Changing your email

From Settings, under Security. Three steps, in order: a code to your current address, then the new address, then a code to the new inbox. Nothing changes until the last code is confirmed.

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Signing out everywhere

Also under Security. It ends every session on every device, including the one you’re using.

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Closing your account

Settings has an export of your record and, at the bottom, Close my account, which opens a request to our support team. Closing removes your profile. Therapists must retain clinical notes for seven years under Australian law — see Safety and privacy.