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You don’t need an account to search the directory, read profiles, or save therapists you like. You do need one to book.

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Sign up

1

Choose your role

On the signup page, pick I’m a client. This decides where you land afterwards and what your account can do.
2

Enter your name and email

First name, last name and email address, then Email me a code.
3

Enter the code and set a password

Check your inbox for a six-digit code. It expires in 30 minutes. Enter it, choose a password of at least 8 characters, and select Create account.
If the code hasn’t arrived after a minute, select Send a new code and check your spam folder. The email comes from Open Therapy and has the subject line about your sign-in code.
After signing up you’re taken to the matching questionnaire. If you were part-way through booking when you signed up, you go back to that booking instead — your chosen time is preserved.

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Sign in

Two ways, both starting from the login page.
Enter the email and password you set at signup.
Forgotten your password? Select Forgot password and we’ll email a reset link, which is valid for 30 minutes.

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If you saved things before signing up

Anything you did signed out is kept on your device and moves onto your account the moment you sign in. That includes:
  • Therapists you saved or passed on
  • Your answers to the matching questions
You won’t lose a shortlist by signing up part-way through.

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Account emails

Every one of these ends with a line telling you what to do if it wasn’t you. If you get one you didn’t ask for, reply to it.
For your privacy, the email we send when you sign up is identical to the one we send for a magic-link sign-in. Someone with access to your inbox can’t tell from the email whether you already had an Open Therapy account.

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Closing your account

From Settings, you can export your full record or close your account. Closing removes your profile, but therapists must retain clinical notes for seven years under Australian law — see Safety and privacy.