For a client
Answer five questions
The matching questionnaire asks who the therapy is for, what you’re bringing, anything running
through your story, what would make it easier, and the practical constraints — how you’d like to
meet, where you are, and how you’ll pay. Only the first two are required.
Review your shortlist
Every therapist who scores against your answers is dealt to you as a card, ranked, each with a
one-line reason. Keep the ones worth a second look and pass on the rest. Nothing is booked and
nobody is told either way.
Read the profile
Bio, qualifications, registration, focus areas, services and prices, locations, funding accepted,
and reviews. You can also skip matching entirely and search the directory yourself.
Book and pay
Pick a service, a session mode, a date and a time. You’ll need an account. Your card is charged at
booking and the money is held until the session happens.
Attend
Online sessions get an encrypted video link. In-person sessions get the address. Home visits get
confirmed arrival details.
For a therapist
Create an account and apply
Sign up as a therapist and complete onboarding: your discipline, registration body and number,
where and how you practise, what you work with, your approaches, your fees and your availability.
Get verified
Open Therapy checks your registration against the relevant national register. Nothing goes live
until it clears.
Go live
Your profile appears in the directory and in client shortlists where your experience overlaps
with theirs. You also get a personal booking link at
opentherapy.link/your-name.Take the session
Bookings arrive against the availability you set. The client has already paid.
Record what happened
After the session you mark it as attended or a no-show. Nothing settles and nothing transfers
until you do — attendance is your word, not an inference from the clock.
Get paid
Your share transfers 24 hours after the session ends, then Stripe pays it to your bank on its
normal schedule.
Who does what
The therapist is the merchant of record on every payment. Their practice name — not Open Therapy —
is what appears on the client’s card statement.
Two domains
Open Therapy runs on two hostnames, and both are legitimate.opentherapy.app
The marketplace: search, profiles, booking, and both portals.
opentherapy.link
Vanity links only. A therapist hands out
opentherapy.link/sarah-chen and it opens their profile.Where to go next
Client documentation
Accounts, matching, booking, payment and your portal.
Therapist documentation
Verification, your listing, sessions and payouts.