> ## Documentation Index > Fetch the complete documentation index at: https://docs.opentherapy.app/llms.txt > Use this file to discover all available pages before exploring further. # Group programs > Formats, intakes and places, how people enrol, and the flat 15% commission. Group programs are being rolled out. This page describes how they work once they appear in your workspace. **Groups** in your workspace is for programs you run with more than one person. They're listed in their own directory, booked as a place rather than an hour, and charged differently to sessions. ## The three formats The format decides how people find your program in the directory. | Format | What it means | | ----------------- | ---------------------------------------------------------------------------------------------------------------------------- | | **Course** | A fixed number of sessions building on each other, with the same people each week. You join at the start and finish together | | **Workshop** | One sitting, one topic, in a room or online. Nothing to commit to beyond the day | | **Support group** | Ongoing, drop-in and facilitated. Come when you need to, and stop when you don't | Course covers a skills course and a therapy group; Workshop covers what used to be a webinar. Old links still work — `?format=webinar` resolves to Workshop, `?format=group-therapy` to Course. ## Writing one **New group** asks for a name and a format. The program stays a draft until you publish it. | | | | ---------------- | -------------------------------------------------------------------------------------------------- | | **Summary** | One or two lines. This is the whole of the card in the directory | | **Description** | The long version, on the program's own page | | **Who it's for** | A list. Also the honest place to say who it isn't for | | **Session plan** | What happens across the meetings | | **Sessions** | How many meetings in one intake. One for a workshop | | **Session mode** | Online, in person or home visit. An in-person program needs a venue | | **Age group** | Who it's aimed at | | **Price** | Per program or per session. Per session is multiplied by the number of sessions to price one place | | **Funding** | Whether people can claim against Medicare, NDIS, private health or an employer program | | **Photograph** | Required to publish. The card is a photograph and a title | Don't claim an outcome or compare yourself to other practitioners in a program description. The rules that govern reviews govern a listing. See [Reviews and advertising rules](/therapists/reviews-and-advertising-rules). ## Intakes and places An **intake** is one run of the program: a start date, a schedule line — *"Tuesdays 6:00pm, 8 weeks"* — and a number of places. A program can hold several at once, and places are counted per intake. Places remaining is seats minus confirmed enrolments, minus anyone part-way through paying. An abandoned payment releases its place after 30 minutes. When an intake is full, the next person joins that intake's waitlist and is emailed to confirm it. ## Publishing **Publish** refuses until the program is finishable by a stranger. You'll be told which of these is missing: * A name that isn't still "Untitled group" * A summary * A description * A venue, if the program is in person * A photograph * At least one intake * A published, verified profile * Payouts set up, if the program is paid The Groups screen with a New group button and three programs: two drafts, one saying it has no cover photo and no intakes scheduled yet, and a published six-week anxiety course with two intakes, each showing its schedule line and one of eight places confirmed, with one person waitlisted on the September intake A program somebody has joined can't be deleted. Unpublish it instead — the people already on it keep their place. ## How people enrol A client picks an intake and pays for the place in one go, up front rather than per meeting. A free program skips payment and confirms immediately. Enrolling still needs an account. Each intake shows confirmed enrolments, waitlisted people and places left. ## The money Group enrolments are charged on their own model. | | | | ------------------------ | ------------------------------------------------------------ | | Commission | 15% of the enrolment, flat | | GST on the commission | 10% of the commission | | Introduction fee | None, ever — including for a client you've never seen | | Stripe's processing fee | Not passed on. Open Therapy absorbs it out of the commission | | Your cancellation policy | Doesn't apply. A group place isn't a session | Your rate is recorded on each settlement when it settles, so a later change never rewrites what you were already paid. See [Fees](/fees) for the session model. ### A worked example A place on an eight-week course, priced at \$240.00 for the program. | | | | ---------------------------- | ------------- | | Client pays | \$240.00 | | Commission at 15% | \$36.00 | | GST on the commission at 10% | \$3.60 | | Stripe's processing fee | \$0.00 to you | | **You receive** | **\$200.40** | The arithmetic: ``` commission = 24000c x 15% = 3600c = $36.00 GST on it = 3600c x 10% = 360c = $3.60 net = 24000c - 3600c - 360c = 20040c = $200.40 ``` Eight places on that intake: \$1,920.00 collected, \$288.00 commission, \$28.80 GST on it, **\$1,603.20** to you. ### When you're paid A place settles when the payment clears, not when the group meets. The transfer goes out on the same hourly run as session payouts, so it behaves like any other line in **Earnings**. A group place is settled up front, and there is no self-service refund for one. To cancel an intake after people have paid, write to [billing@opentherapy.app](mailto:billing@opentherapy.app) with the program and the intake.