> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opentherapy.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Your account

> A tour of the client portal: sessions, messages, documents, billing, preferences and settings.

Your account is at **Account** in the main navigation, and holds everything about your care in one place.

## The sections

| Section         | What's in it                                                                                          |
| --------------- | ----------------------------------------------------------------------------------------------------- |
| **Overview**    | Your next session, what's coming up, and shortcuts                                                    |
| **Sessions**    | Everything booked, attended and cancelled — see [Manage your sessions](/clients/manage-your-sessions) |
| **Saved**       | Therapists you kept, and the ones you passed on                                                       |
| **Preferences** | The answers behind your matches                                                                       |
| **Library**     | Guided audio programs — see [Membership](/clients/membership)                                         |
| **Journal**     | Private writing — see [Journal](/clients/journal)                                                     |
| **Messages**    | Threads with your therapists                                                                          |
| **Documents**   | Referrals, worksheets, reports and forms                                                              |
| **Billing**     | Receipts and cover — see [Invoices and receipts](/clients/invoices-and-receipts)                      |
| **Settings**    | Your details, notifications, privacy and security                                                     |

## Overview

Your next session sits at the top with a countdown, the therapist, the service and a **Join secure room** button when it's time. Below that, what's coming up and quick links to your therapist, your funding and your documents.

## Preferences

Every matching question on one page. Change anything and your next shortlist is built from it — see [Find a therapist](/clients/find-a-therapist#changing-your-answers).

This is also the fastest way to widen a search that's returning nobody: relax the language, price or location answer.

## Messages

<Info>
  Messaging is being rolled out. Until it's live everywhere, arrange changes with your therapist by
  the contact details on their profile or in your confirmation email.
</Info>

For scheduling, worksheets and short check-ins. Therapists reply within one business day. Messages are encrypted and stored with your clinical record.

<Warning>
  Messaging is not a crisis channel and is not monitored around the clock. If you're in immediate
  danger, call **000** or **Lifeline** on **13 11 14**.
</Warning>

## Documents

<Info>
  Document upload is being rolled out. In the meantime, bring referrals to your first session or send
  them to your therapist directly.
</Info>

Referrals, worksheets, resources, signed forms and outcome measures, sorted by kind. Accepts PDF, JPG and PNG up to 20 MB.

Uploads go into your clinical record and are visible to the therapists you nominate. A panel on the page shows who can currently see what.

## Settings

<AccordionGroup>
  <Accordion title="Your details" icon="user">
    Photo, preferred name, legal name, pronouns, date of birth, email, mobile and address. Your
    preferred name is what therapists see first.
  </Accordion>

  <Accordion title="Safety details" icon="shield">
    Emergency contact, their relationship to you, a contact number, and your GP. Only your treating
    therapists see this.
  </Accordion>

  <Accordion title="Notifications" icon="bell">
    Session reminders by SMS, an email when a therapist replies (never including the message
    contents), a weekly check-in prompt, and product news. Each can be turned off.
  </Accordion>

  <Accordion title="Privacy" icon="lock">
    Share outcome measures with your care team; contribute de-identified data to research — aggregate
    outcomes only, never notes, transcripts or identifying details; and hide your profile from
    therapist search, so therapists can only find you if you've booked with them.
  </Accordion>

  <Accordion title="Security" icon="key">
    Change your password, turn on two-factor authentication, and review active sessions.
  </Accordion>

  <Accordion title="Leaving Open Therapy" icon="log-out">
    Export your full record, or close your account. Closing removes your profile, but therapists must
    retain clinical notes for seven years under Australian law.
  </Accordion>
</AccordionGroup>

## Saved therapists

Your saved list works whether or not you're signed in, and nobody on it has been contacted. Signing in moves the list from your device onto your account.

Passed therapists are kept in a collapsible section, with **Deal these again** to reconsider them.